Privacy Policy

1. Introduction

 

Florigen Investments Pty Ltd t/as Clean Linen Company ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website and subscription services.

 

2. What Personal Information We Collect

 

We may collect the following types of personal information:

• Full name

• Contact details (email address, phone number)

• Residential or delivery address

• Billing and payment information

• Subscription details and service history

• Communications with us (including emails or messages)

• Website usage data (e.g. IP address, browser type, cookies)

 

3. How We Collect Personal Information

 

We collect personal information in a variety of ways, including:

• When you sign up for a subscription

• When you interact with our website

• When you contact us via email, phone, or forms

• Through cookies and analytics tools on our website

• During service delivery and customer support interactions

 

4. Why We Collect and Use Your Information

 

We collect and use your personal information for purposes including:

• Providing and managing your subscription service

• Processing payments and managing billing

• Scheduling and delivering services

• Communicating with you about your account or service updates

• Improving our products, services, and website

• Complying with legal and regulatory obligations

 

5. Disclosure of Personal Information

 

We may disclose your personal information to:

• Payment processors and financial institutions

• Delivery and logistics providers

• IT service providers (e.g. website hosting, data storage)

• Professional advisors (e.g. accountants, legal advisors)

• Government or regulatory authorities where required by law

We will not sell or rent your personal information to third parties.

 

6. Data Security

 

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These measures include secure systems, restricted access, and use of reputable third-party service providers.

 

7. Cookies and Website Analytics

 

Our website may use cookies and similar technologies to:

• Enhance user experience

• Analyse website traffic and usage patterns

• Improve website functionality

You can control or disable cookies through your browser settings, although this may affect website performance.

 

8. Access and Correction

 

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated.

Requests can be made using the contact details below.

 

9. Retention of Information

 

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

 

10. Overseas Disclosure

 

Some of our third-party service providers may store or process data overseas. We take reasonable steps to ensure such providers comply with Australian privacy standards.

 

11. Complaints

 

If you believe we have breached your privacy rights, you may contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

12. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.